Customer Support Agent
- Джерело:
- djinni.co
Що очікуємо
- Minimum 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
- Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
- Confident verbal English for outbound calls and voice communication when needed.
- Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
- Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
Що пропонуємо
- Knowledge of KYC / AML procedures.
- Familiarity with responsible gambling frameworks.
- Work Schedule
- Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift.
- Shift Times:
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