We’re looking for a Customer Success Manager to work with schools and help administrators, teachers, students, and parents get the most out of our school management platform.
What You’ll Do
Build and maintain relationships with school directors and administrators, understand their needs, and act as their main point of contact.
Coordinate school onboarding and train administrators, teachers, and other users on platform features and workflows.
Help clients integrate the platform into their daily operations and encourage adoption of relevant features.
Manage client communication via calls, email, messaging apps, and live chat.
Handle customer requests, coordinate with technical teams, and follow up until issues are resolved.
Monitor customer satisfaction, identify potential risks, and proactively address issues that could affect retention.
Maintain accurate client records, requests, and follow-ups in the CRM.
Collect customer feedback and work with the Product team to improve the user experience.
Identify opportunities to improve customer support processes and reduce recurring issues.
Take ownership of client relationships, make timely decisions, and ensure commitments are fulfilled.
What We’re Looking For
1+ year of experience in Customer Success, Account Management, Customer Support, or a similar client-facing role, preferably in SaaS.
English at B1—B2 level or higher, with confidence in written and verbal communication.
Experience with HelpDesk systems.
Ability to manage multiple client accounts, priorities, and deadlines independently.
Strong communication and problem-solving skills, including the ability to handle difficult customer conversations.
Ability to explain technical features clearly to users with different levels of technical experience.
Strong ownership, sound judgment, and consistent follow-through.
Proactive mindset: you identify potential problems, understand their causes, and take action without constant supervision.
Nice to have:
Experience with B2B SaaS products or EdTech platforms.
Experience with customer onboarding, product adoption, or customer retention.
What We Offer
Fully remote work.
Working hours: 9:00 AM—6:00 PM, Kyiv time.
Work with existing clients, with no sales responsibilities.
Career growth opportunities.
10 additional days off for holidays.
Insurance.
Interested? Send us your CV! We’d love to hear about your experience with clients and how you’ve helped them succeed with a product.
