Customer Success Manager
- Джерело:
- djinni.co
Що робити
- Ticket & Dispatch Management
- Answer incoming client calls that bypass the automated system
- Create tickets in Atera, assign to available technicians
- Monitor automated ticket distribution — ensure nothing hangs or gets lost
- Follow up with technicians on stalled tickets: push, escalate, close the loop
Що очікуємо
- English C1: regular client-facing calls, meetings, and written communication with US clients
- 0.5+ years of hands-on Customer Success, Account Management, or Client Services
- General IT literacy — enough to understand tickets and communicate with technicians (not deep technical knowledge)
- Comfortable with US Eastern Time working hours
- Interview Process
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