Customer Success Manager
- Джерело:
- djinni.co
Що робити
- Onboarding and activation
- Own the onboarding of new buyers end to end, from first purchase to first repeat purchase.
- Run onboarding calls and follow-ups, making sure every new buyer understands how to filter, buy, and work leads effectively.
- Design and maintain the onboarding sequence (content, timing, channel) and improve it based on what actually converts.
- Account health and retention
Що очікуємо
- 2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds of accounts. (Enterprise CSM experience with a handful of large logos is a different job and will not transfer well here.)
- Demonstrated ownership of a retention, churn, or repeat-purchase metric. You can describe what it was, what you changed, and what it became.
- Comfortable working with data: SQL basics or strong BI fluency (Amplitude, Metabase, Looker, BigQuery, or similar). You pull your own numbers rather than requesting them.
- Experience building a process from zero, such as an onboarding flow, a save playbook, or a health-score model. Executing someone else's process is not the same thing.
- Written and spoken English at C1 level, customer-facing, at volume.
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