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Customer Success Manager

LEAFIO, Київ, за кордоном

Формат:: повний remote
Джерело:: jobs.dou.ua

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Що робити

Client Success Ownership: Act as the main point of contact for customers, ensuring a smooth and positive experience with our solutions, from onboarding through ongoing use.
Proactive Engagement: Anticipate customer needs and provide proactive solutions that drive satisfaction and help customers get the most from our products. Continuously expand your product knowledge, ensure the smooth delivery of new features, and guide users in adopting the product effectively.
Customer Retention: Develop and execute plans to keep clients satisfied, reduce churn, and build lasting relationships. Understand client needs, address challenges, and provide practical solutions.
Data-Driven Insights: Monitor and analyze key customer metrics, prepare detailed reports, and provide actionable recommendations to improve processes, performance, and business outcomes.
Customer Health Monitoring: Conduct regular customer health checks, including Net Promoter Score (NPS) assessments, to identify areas for improvement and maintain high satisfaction.

Що очікуємо

A bachelor’s degree in business, technology, or a related field.
Proven experience in retail or supply chain; category management experience is a strong advantage.
Experience working with clients, supporting users, or managing projects.
The ability to build and maintain strong, long-term client relationships.
A good understanding of technical topics and the ability to explain them clearly in simple, accessible language.

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