Customer Success Manager (EST time zone)

Що робити

• Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.
• Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
• Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
• Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
• Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.