Customer Success Manager

Що робити

Manage client business profiles, develop Success Plans for key accounts (Tier 1–2), and design action plans to mitigate churn risks.
Create and execute expansion plans (upselling/additional monetization) by proposing new platform features and services that address clients' business needs.
Analyze client payment metrics, conduct regular business reviews (QBRs), and proactively advise on optimizing their payment infrastructure.
Onboard clients during the launch phase, monitor business metrics daily, manage contracts, handle negative feedback, and coordinate teams to resolve technical incidents.

Experience: 2+ years of experience in Customer Success or Business Development within the B2B segment.
Industry Background: Proven experience in product-led IT companies or the FinTech sector (payments, money transfers, payment gateways).
Communication & Negotiation: Exceptional ability to build long-term, trusting relationships, manage complex or "silent" accounts, resolve conflicts, and advocate for the company's interests while keeping clients satisfied.
Analytical Mindset: Strong skills in analyzing client metrics and translating them into actionable, high-value business recommendations.
Tools: Experience with CRMs (HubSpot), task managers (Jira), and spreadsheets (Excel/Google Sheets). Basic understanding of API documentation.

Experience working with large enterprise-grade clients.
Prior interaction with payment providers and a solid understanding of high-risk business dynamics.
📌 Our hiring process:
HR Interview → Test task → Interview with Head of Department → Interview with CEO → Offer 🎉

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