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Customer Experience Analyst

Джерело:
djinni.co
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Що робити

  • Platform Architecture & Enterprise Deployment
  • QA troubleshooting of complex implementations and playbook establishment
  • Ensure data governance and taxonomy consistency across the enterprise
  • Own data pipelines and make integrity decisions
  • Platform Innovation Pipeline & Global Rollout

Що очікуємо

  • 3+ years of experience combining business and technology (CX, analytics, or platform roles)
  • Minimum 2 years deploying Qualtrics for enterprise clients
  • XM Discover expertise: building and maintaining categorization, sentiment, and journey models
  • XM metrics mastery: NPS, CSAT, CES, Sentiment enrichment, Effort scoring, and designing frameworks around them
  • Experience with dashboards, ticketing, and categorization models

Що пропонуємо

  • Previous experience in luxury hospitality or premium retail sector
  • Salesforce experience
  • Databricks experience
  • Background in Marketing Technology (MarTech) or Digital Analytics

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