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CRM Manager

Джерело:
djinni.co
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Що робити

  • 1-2+ years of experience in CRM/Retention, ideally in iGaming or a similar high-frequency industry (e-commerce, fintech)
  • Solid understanding of key metrics: DR, OR, CTR, LTV, ARPU, CR, Retention Rate, Churn Rate, ROMI
  • Hands-on experience with CRM/marketing automation platforms (e.g. Optimove, Customer.io, or similar)
  • Good analytics skills
  • Experience running tests and interpreting statistically significant results

Що очікуємо

  • Develop and launch omnichannel CRM campaigns (email, push, SMS, in-app, etc) within the agreed retention and monetization strategy
  • Build and maintain user segmentation based on behavioral and product metrics
  • Form and test reactivation and churn-reduction hypotheses within assigned segments
  • Run A/B, multivariable tests, document results, and draw data-driven conclusions
  • Analyze the performance of your own CRM activities (CR, ARPU, Retention, bonus engagement) and prepare regular reporting

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