Client Engagement Manager
- Джерело:
- djinni.co
Що робити
- Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
- Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
- Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
- Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
- Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
Що очікуємо
- Minimum 2+ years of experience in IT services delivery or project management.
- Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
- Strong understanding of IT services delivery models and outsourcing engagement structures.
- Proficient in business English (written and verbal) with excellent professional communication skills.
- Superior organizational abilities and project management expertise.
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