Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 170 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.
The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Iryna Pupko, our Head of People Infrastructure, we’re looking for an Administrative Manager to join our team of superstars transforming the EdTech industry.
What team will you be a part of?
You will lead a newly unified team of 8 people, bringing together two closely connected functions that have historically worked separately:
People Experience (onboarding, office life, facility management, events, gifting, day-to-day workplace support)
IT Infrastructure (help desk, device management, system administration, access, internal tools)
Your role is to connect these into a single internal service system, where employees receive one consistent experience instead of fragmented support channels.
You will be supported by a technical staff engineer on the IT side, allowing you to focus on leadership, prioritization, service design, and team development rather than deep technical execution.
This job is perfect for you if you:
Enjoy building structure where it doesn’t yet exist — from service models to SLAs and operating rhythms
Like solving both operational and people-related challenges with equal attention
Think in systems and metrics, not isolated tasks
See workplace operations as a strategic function that enables the business to perform at its best, and approach both everyday tasks and long-term initiatives with that mindset
Want visible impact on the daily experience of every employee in the company
Are comfortable leading teams, setting direction, and working closely with senior stakeholders
What will you do:
Lead and grow a team of 8 across People Experience and IT Infrastructure, setting the strategy, priorities, and rhythm that let both functions thrive.
Design a unified service model across both functions — including evaluating a single ticketing system — so employees get one smooth experience instead of two separate ones.
Build the SLAs and service metrics that don’t exist today (satisfaction, resolution time, ticket volume, and more) and a plan for consistently hitting them.
Ensure business continuity by identifying operational risks, strengthening office resilience, and coordinating effective responses to disruptions when they occur
Scale People Experience support to our Lviv and Warsaw offices while partnering with the existing team in Madrid, and help define what a great remote employee experience should look like.
Partner with HR to turn day-to-day insights from office life into input that shapes people decisions.
Own the timing of IT Infrastructure roadmap decisions (security, device management, remote access) and bring more of today’s outsourced technical services in-house.
Act as the go-to partner for senior stakeholders — including our CEO and General Managers — on everything related to office and employee experience.
What do you need to join us:
3+ years of experience managing administrative, People Experience, IT infrastructure, or operations teams
Strong stakeholder management skills, including working with senior leadership and influencing decisions
Experience in operational or project management: building processes, improving systems, defining KPIs
Experience or exposure to SLAs or service performance frameworks
Analytical mindset — comfortable working with metrics and data to drive decisions
Open mindset toward AI and process automation in daily workflows
Strong people management skills and ability to stabilize and grow teams
Upper-Intermedi
