AWERTI is a Ukrainian IT company that develops big data analytics products and services for the streaming, advertising, esports, and sports markets. Our main products, https://escharts.com and https://streamscharts.com, are among the largest known public sources of streaming and esports analytics worldwide.
A few facts:
We provide data to teams, tournament operators, streaming agencies, influencers, brands, and game publishers worldwide.
We possess the most detailed statistics about streaming you can find online.
We have data on 50M channels and billion streams across the 25+ most popular live-streaming platforms, including Twitch and YouTube.
🚀 About the role
We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them.
🎯 We are looking for people who will:
Will increase the loyalty of our customers
Will advise clients and conduct onboarding
Will represent the interests of clients in the company
Help our customers get value from using our products
Will prepare educational materials and develop internal and external knowledge bases
Interact with sales managers
Have 1–3 years of relevant work experience
🤝 You are suitable if you:
Know and understand the principles of customer relations
Clearly understand the tasks at hand
You are able to listen and hear the needs of clients/partners
You are active, sociable, and know in practice what time management is
Confidently speak and write in English
➕ An additional plus can be:
Successful experience in customer support
Knowledge and understanding of streaming and esports markets
a well-developed sense of empathy and research skills
If you know and use AI products
If you can speak other languages
Lack of fear of doing new things
💼 What we offer:
Flexible work format: remote, hybrid, or office (Kyiv)
Working hours: 11:00 — 20:00 on weekdays
A horizontal team structure with real ownership and minimal bureaucracy
Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential.
Budget for self-development (courses, sports, health, etc.)
A cover letter is the obligatory option
Please answer a few questions below. All the details should be provided in English
How would you approach building long-term relationships with our clients to ensure retention and growth?
Customer success requires balancing multiple accounts at different stages. How do you prioritize your efforts, and what metrics do you use to measure success?
Are you ready to recommend relevant tools or processes to improve customer onboarding, engagement, or support — and what would be your top suggestions?
Do you have any experience working with clients in specific industries or regions that could help us better serve our existing or target customer base?
🙌 Ready to join?
If this sounds like your kind of role — we’d love to hear from you.
