Account Manager (Ad Accounts Support)
- Джерело:
- djinni.co
Що робити
- Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
- Onboard new clients, walk them through the service, set expectations, build trust from day one
- Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
- Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
- Identify upsell and cross-sell opportunities, support retention of existing clients
Що очікуємо
- Background in affiliate marketing or media buying - a must
- Understanding how Ad Accounts work from the inside
- B2+ English, written and verbal
- Comfortable working independently across shifts
- Proven ability to take initiative and resolve issues
Що пропонуємо
- Remote work from anywhere
- Unlimited paid vacation days
- 5-day week with weekend shifts (Sat or Sun)
- Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
- 10 paid sick days
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