Full-time | Remote | Mental Health Tech
Schedule: Flexible, 40 hours/week including weekends
💙 pleso therapy is one of the fastest-growing mental health startups in Central-Eastern Europe. Operating in Ukraine, Poland, and Romania, we help people find their ideal therapist in an anxiety-free and trusted way.
We’re looking for an empathetic and responsible Customer Support Specialist to assist our clients and therapists with platform-related questions.
🎯 Your Impact Areas
Communicate with clients and therapists via email and chat (Ukrainian + Polish)
Communication with internal employees in English
Provide information and basic tech support
Log tickets and issues in CRM and internal databases
Support therapist onboarding (if needed)
Maintain our brand tone and communication style
🧠 Your Superpower Stack
Write fluently and respectfully in Ukrainian, English(at least A2) and Polish (at least B1 and higher)
Polite, empathetic, detail-oriented, and proactive
Have basic experience with Gmail, Google Sheets; ideally also Notion and Slack
Nice to have: Support experience, knowledge of therapy ethics, experience living/working in Poland
🌍 Why Join Us?
Be part of a mission-driven startup making mental health more accessible
Mental health support — sponsored therapy sessions and wellness programs
Friendly, international team across 5+ countries
24 working days of vacation & sick leaves
Public holidays according to your country
Day off on your birthday 🎉
Coworking compensation and provide an additional €7/day for expenses during on-site work
Language learning support: Compensation for English / Polish / Romanian language learning
Learning&Development support: Compensation for learning and professional development(qualification courses, certifications, and other relevant training)
Physical health support: Compensation for expenses related to your physical health(sport, massage therapy, doctor visits, diagnostic procedures and other health-related services)
