Customer Support Representative — L1 Support

Що робити

• Providing quick & efficient customer support across all products while managing multiple chat sessions simultaneously
• Providing professional ongoing service by handling customers’ inquiries
• Performing changes in scans configurations based on CS/Clients requirements
• Maintaining an aggregated scans information documentation for all of Fornova’s customers
• Enriching Fornova’s knowledge base by writing operational and business-related articles based on FAQ