What to expect of your role:
We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
You will be expected to:
Act as the main point of contact for customers actively using the product;
Respond to customer inquiries in a timely and professional manner;
Provide customer support via email and chat;
Gain a good understanding of the product to effectively answer customer questions;
Communicate with other team members to find solutions when needed;
Escalate inquiries to the relevant departments when required.
(Full training will be provided.)
What you need to succeed in this role:
Fluent Polish speaker;
Good communication skills and a customer-oriented mindset;
Active listening skills, patience, and attention to detail;
Ability to manage time effectively in a shift-based environment;
Affinity with technology;
Previous Customer Support experience is required;
Previous iGaming experience is a plus;
English level: B2 for internal communication.
Work Model & Schedule:
Fully remote role;
Shift-based position;
Day shifts only (no night shifts);
Working days: 4 days on / 2 days off;
Shifts may include weekends.
About our corporate culture:
As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.
Reasons to join us:
Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you’ll love working in;
We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
