Customer Support Agent (chats only)
- Джерело:
- djinni.co
Що робити
- Be a point of contact for Mid-tier viewers and broadcasters
- Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
- Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
- Record the issues users are experiencing in a task tracking tool (JIRA)
- Gather feedback and propose improvements to user experience
Що очікуємо
- Prior experience in customer service (1+ years)
- Exceptional English (B2+) with professional tone in written communication
- A desperate urge to help and teach, ability to empathise with customers.
- Competent speech, the ability to make yourself understood
- A responsible team player
Що пропонуємо
- International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
- Granting an Option;
- A professional environment with great people to work with;
- Competitive salary, performance review;
Схожі вакансії
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