We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak German and English fluently, enjoy helping people, and are excited to grow with a supportive team.
What you'll be doing: - Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.) - Staying in touch with the team during your shift to solve issues faster together - Making sure each customer gets clear, friendly, and helpful responses
What we’re looking for: - Prior experience in support? Great! No experience? Also great — we love people who are eager to learn! - You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time - You're calm under pressure and genuinely care about helping people - You’re comfortable communicating in German and English, both written and spoken — at least B2 level
What you’ll get: - 100% remote work — wherever you feel most productive - Full onboarding & training — we won’t leave you guessing - Supportive startup vibe — small team, no bureaucracy - Room to grow and become a pro in customer support
If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀
