Support Team Leads juggle agents, tickets and angry customers on the same screen, often across three time zones. Recruiters scan your CV for two things: how big your team was and whether you actually moved CSAT, FRT and ticket backlog. This template gives you the structure to show both without padding.
Copy these as starting points and swap in your own numbers.
2024–2025 estimates. Wide ranges by experience and seniority.
Yes, but skip the brand. Use ranges: team of 15 to 20, CSAT 90+, FRT under 1 hour. That shows scale, respects the NDA and beats vague claims.
Yes, if you actually owned the work: onboarding, QA, schedules and mentoring. On the CV, use 'Senior Support Agent / Acting Team Lead' and spell out the responsibilities.
It depends on the product. SaaS and fintech need technical depth because you escalate to engineering. E-commerce and retail lean harder on process, scheduling and people skills.
Definitely, if you actually configured them and tracked deflection rate. This is one of the top signals recruiters look for in product-led companies right now.
Usually 10 to 20 direct reports, or 2 to 3 sub-leads with their own teams. Below that you read as mid-level, well above that you are looking at Support Manager or Head of roles.