Support is the front line of any product: you're the first to hear what hurts, and you decide whether the customer stays. This template helps you turn 'answered tickets' into concrete numbers recruiters care about: CSAT, FRT, ticket volume, resolution rate. Works whether you're entering support for the first time or moving into SaaS or fintech.
Copy these as starting points and swap in your own numbers.
2024–2025 estimates. Wide ranges by experience and seniority.
Not strictly, but it helps. Most companies want strong communicators who can learn fast. You'll pick up basic API, logs and SQL skills in your first couple of months on the job.
B2 and up, especially for written work. Tone and grammar matter more than your tech vocabulary, since most of the job is words on a screen.
Convert everything into numbers: calls per shift, AHT, scripts you improved. Recruiters hire skills, not industries, and good metrics translate cleanly.
Yes, but be honest: 'basic, 1 month of exposure'. It signals the tool isn't new to you, which is enough for junior roles.
Lean on soft skills with real examples: tutoring, volunteering, freelance. One or two specific stories with numbers beat a long list of buzzwords.