We are looking for an experienced and driven VIP Team Lead to manage and develop a high-performing team focused on player retention and revenue growth in the iGaming industry. The ideal candidate has a strong background in managing Sales and VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead daily operations, ensure excellent service for high-value players, and align the team’s efforts with overall business goals.
HOW YOU WILL MAKE AN IMPACT
Lead and manage a team of VIP Managers, overseeing daily operations, shift coverage, and workload distribution.
Monitor and analyze key KPIs, including retention, ARPPU, redeposit rate, second-deposit conversion, and individual performance.
Ensure high-quality service and proactive communication with VIP and high-value players.
Handle escalated cases and complex communication scenarios.
Align the team’s efforts with ongoing retention and revenue objectives.
Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimize player lifecycle management.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
2+ years of experience managing VIP account teams in iGaming—this is a mandatory requirement.
Deep understanding of player lifecycle metrics and operational KPIs.
Strong communication, leadership, and organizational skills.
Upper-intermediate or higher level of English (B2+).
WHY YOU’LL LOVE IT HERE
Flexible working hours and a remote setup, so you can plan work around your life—not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
Competitive compensation that truly reflects your skills and expertise.
Employee referral bonuses and gifts to celebrate special occasions.
50% financial support for learning expenses to accelerate your professional growth.
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into friends.
Wellness benefits to support your passion for sports, from yoga classes to gym memberships.
Co-working space reimbursement to save you from always working from home :)
