We are a licensed iGaming product focused on the Ukrainian market, currently in a phase of rapid growth and scaling, with a clear ambition — to become the #1 choice for players in Ukraine.
We are looking for a VIP Team Lead who will take full ownership of the VIP direction and play in building a high-performing VIP function for high-value players.
This is not just an operational role — it’s an opportunity to shape the VIP strategy, influence key business metrics, and build a scalable system for long-term growth.
What You’ll Be Responsible For
Own and drive the VIP strategy, focusing on acquisition, retention, and revenue growth of high-value players
Build, lead, and scale a high-performing VIP team
Analyze player behavior and identify high-impact growth opportunities
Develop and implement advanced segmentation models (pre-VIP / VIP / HVP)
Design and optimize personalized VIP offers, loyalty mechanics, and engagement campaigns
Proactively identify churn risks and drive reactivation strategies
Work closely with Marketing, Product, CRM, and Analytics to enhance VIP experience and monetization
Continuously improve processes, tools, and communication flows to maximize efficiency and scalability
What We’re Looking For
3+ years of experience in iGaming, with a strong focus on VIP / High-Value сегмент
Proven track record of driving retention and revenue growth through VIP strategies
Deep understanding of player lifecycle, loyalty mechanics, and engagement models
Hands-on experience with CRM platforms (Customer.io is a plus)
Experience working with Tier-1 markets
Strong analytical mindset and ability to make data-driven decisions
Experience leading teams and building processes from scratch is a strong advantage
Multichannel communication experience (calls, WhatsApp, Telegram, email)
English level: Intermediate+ or higher
What You’ll Get
A key role with real impact on business growth and VIP revenue
Opportunity to build and scale the VIP function with a high level of ownership
Competitive compensation aligned with your expertise and impact
Fast-paced environment with quick decision-making and no бюрократии
Direct collaboration with product and business stakeholders
A strong team and a culture focused on results and growth
