Where high-stakes experience meets human-first communication.
VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter. If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.
🎯 What You’ll Be Doing
1. Managing VIP Players
Daily communication via chat & email (EN)
Warm, personal messages and soft-touch engagement
Celebrations, check-ins, answering questions, and guiding players through their journey
2. Working With Bonuses
Issuing SC/FS within clear, structured limits
Keeping accurate records of every decision
Following the no–double-subsidizing policy
3. Player Monitoring & Activity Tracking
Watching for purchase patterns, drops in activity, and unusual behavior
Handling players across Tier 4 → Tier 1
Updating player profiles, adding notes, preferences, and risk insights
4. Anti-Abuse & Anti-Fraud Awareness
Spotting red flags early
Avoiding bonus allocation to questionable accounts
Escalating suspicious cases to Head of VIP / Compliance
5. Cross-Team Collaboration
Passing cases to Support, Finance, Compliance when needed
Following internal VIP flows smoothly and consistently
🌟 What We Expect From You
Excellent, calm, and clear communication with players
English at Upper-Intermediate level or higher — confident written communication in EN
Ownership of your decisions and actions
Strong attention to detail — especially in text
Desire to grow beyond simple ticket handling
Openness to learning the VIP style: tone, communication, tier logic
Confidence and stability when working with high-value players
💚 What We Offer
Higher financial motivation compared to support roles
Competitive salary with potential to grow as you take on more responsibility
A role where your decisions directly influence VIP retention and revenue
Structured schedule:
Start: 5/2, 8-hour shifts + 1-hour break
Later: possible transition to 2/2, 12-hour shifts
