VIP Manager (french)
- Джерело:
- djinni.co
Що робити
- Manage a portfolio of VIP players and serve as their main point of contact across phone, chat, email, Telegram, and WhatsApp.
- Build and maintain strong, trust-based relationships through proactive and personalized communication.
- Drive VIP retention and reactivate inactive high-value players.
- Monitor player activity and identify retention opportunities and potential risks.
- Develop personalized bonuses, rewards, and exclusive offers to maximize engagement and lifetime value.
Що очікуємо
- 1+ year of experience in iGaming within VIP Management, Retention, or Player Support.
- Strong understanding of VIP player lifecycle and retention strategies.
- Experience working with CRM systems and customer segmentation.
- Excellent communication and relationship management skills.
- Proactive approach with confidence in outbound communication.
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