VIP Manager
Epic Play Holding
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Manage a portfolio of VIP players and ensure compliance with internal service standards.
- Achieve KPIs related to retention, engagement, LTV, and VIP monetization.
- Monitor client activity, identify behavioral changes, and proactively address risks.
- Develop and execute personalized offers, including bonuses, cashback, and exclusive events.
- Review and interpret player financial activity: deposits, betting behavior, and turnover.
Що очікуємо
- Minimum 1 year of experience in VIP management within iGaming or high-value client service.
- English B2/C1 (written and verbal).
- Strong understanding of player behavior, motivations, and risk indicators.
- Proficiency with CRM systems, reporting tools, and data analysis.
- Ability to manage high-roller clients and maintain professional rapport.
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