VIP Manager (B2C)
- Джерело:
- djinni.co
Що робити
- Manage a portfolio of VIP players and build strong, long-term relationships.
- Provide exceptional customer support through chat, email, and messengers.
- Monitor player activity and identify opportunities to improve engagement and retention.
- Develop personalized offers, promotions, and loyalty campaigns based on player preferences.
- Reactivate inactive VIP players through tailored communication.
Що очікуємо
- 1+ year of experience in VIP Management, Customer Success, Account Management, Customer Support, or Retention within iGaming.
- Excellent communication and interpersonal skills.
- Advanced English (B2–C1); additional languages are a strong advantage.
- Strong customer-centric mindset and problem-solving skills.
- Ability to build trust and maintain long-term client relationships.
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