Technical Support Specialist
- Джерело:
- djinni.co
Що робити
- Provide technical support to international B2B customers via email, phone, and online meetings.
- Communicate directly with customers' technical teams and field service engineers.
- Troubleshoot software, hardware, networking, and system integration issues related to parcel locker solutions.
- Analyze incidents, identify root causes, and coordinate issue resolution with internal engineering teams.
- Assist customers during installation, configuration, commissioning, and maintenance of parcel locker systems.
Що пропонуємо
- Experience supporting enterprise software products.
- Experience working with IoT devices or self-service kiosk solutions.
- Understanding of software deployment and configuration.
- Experience reading technical documentation and log files.
- Familiarity with parcel lockers, vending solutions, or smart devices.
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