Technical Support Lead
Influence Pro Services
- Формат:
- повний remote
- Рівень:
- lead
- Джерело:
- jobs.dou.ua
Що робити
- Lead and develop the support team, including hiring, onboarding, mentoring, and performance management
- Own and continuously improve the support operation and service delivery processes
- Define and manage SLAs, KPIs, and support quality standards
- Establish ticket triage, escalation, and incident management procedures
- Oversee support communication channels, including Jira Service Management, Telegram, and chat-bots
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot