Technical Support (L1)

Що очікуємо

• At Sempico Solutions, we’re looking for a proactive and technically curious Technical Support (Escalation Level 1) who is ready to be the first human line of support in the chain: AI → L1 (you) → Support Specialist → CTO.
• You are someone who enjoys digging into new systems, isn’t afraid to read logs and documentation, and communicates clearly and calmly — even under pressure.
• Our ideal candidate has:
• Ability to clearly express thoughts in written communication — structured, professional, client-oriented.
• Responsibility, honesty, and punctuality: you close tickets properly, or escalate with full context — you don’t leave things hanging.