Technical Support Engineer
- Джерело:
- djinni.co
Що робити
- Investigate and troubleshoot production issues across multiple software applications.
- Analyze logs, API requests, system behavior, and application data to identify the root cause of incidents.
- Perform application configuration and data corrections where appropriate.
- Manage incidents from initial triage through to resolution, ensuring SLA commitments are met.
- Prioritize multiple incidents based on business impact and operational urgency.
Що очікуємо
- 3+ years of experience in Technical Support, Application Support, Software Support, or a similar technical customer-facing role.
- Strong analytical and troubleshooting skills.
- Experience working with web-based applications and SaaS platforms.
- Basic understanding of REST APIs, JSON, and HTTP requests.
- Strong SQL and database skills (intermediate to advanced level), including the ability to write corrective queries against production data.
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