Technical Support Engineer
Svitla Systems, Inc., Київ, Львів, за кордоном
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Provide world-class writing and verbal guidance by taking ownership of customer requests from initial contact to resolution, including troubleshooting, determining root cause, and ensuring that the customer understands the resolution.
- Partner with engineering teams to resolve customer issues and assist customers during product and service implementation, including code reading and analysis.
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of the products and services.
- Work on transversal projects to increase knowledge and personal skills.
- Contribute to the development of the support policies and procedures.
Що очікуємо
- Bachelor’s or master’s Degree in Computer Science or in Digital Marketing, or equivalent experience, with at least two years in a Technical Support role
- Ability to speak, read, and write English fluently.
- Knowledge of Zendesk, Jira, Google BigQuery, and Logs Explorer (Stackdriver).
- Knowledge of TypeScript.
- Understanding of APIs, logs, troubleshooting, and analysis.
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