We are looking for a Technical Support Engineer to help investigate technical issues, analyze incidents, and support continuous product improvement.
This role is a good fit for someone who enjoys working with technical data, understanding how systems behave, and finding the real cause of problems.
You do not need previous UAV experience to apply. We can teach the product and domain specifics. What matters most is your ability to think clearly, analyze complex situations, and work in a structured way.
This is a full-time office job. Candidates must be located in Ternopil.
What is your Day to Day Mission:
Investigate technical incidents and help identify root causes
Work with logs, telemetry, and other system data
Analyze abnormal system behavior and support technical troubleshooting
Test hypotheses and help verify possible causes of issues
Work closely with R&D and engineering teams on bug fixing and product improvements
Document technical findings and keep investigation results structured
Support more complex support cases and escalations
Contribute to improving internal support processes and knowledge base
What you bring to the team:
Experience in technical support, troubleshooting, incident investigation, or system analysis
Strong analytical thinking and a structured approach to problem-solving
Ability to work with technical data such as logs, system behavior, or performance metrics
Good communication skills and ability to describe technical findings clearly
English level B1+
Fluent Ukrainian
Nice to have:
Interest in drones, aviation, robotics, or embedded systems
Basic understanding of how complex technical systems work
Experience working with engineering or product teams
Experience with bug tracking systems such as Jira
What we offer:
Work on real UAV products and technically challenging задачі
Direct collaboration with engineers and R&D
Opportunity to grow into deeper technical analysis and product investigation
Practical learning in UAV systems and incident analysis
Office-based team environment with close collaboration
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