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Technical Support Engineer (Інженер технічної підтримки)

Intelic

Місто:: Київ
Джерело:: jobs.dou.ua

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Що робити

Act as the first point of contact for Nexus users across WhatsApp, Signal, phone and email
Help users with installation, setup, configuration, updates and network connectivity of Nexus
Diagnose problems remotely: guide users step by step, use screen sharing where possible, and check logs, versions and system settings
Reproduce reported issues and separate user errors and configuration problems from real bugs
Escalate bugs to the development team with clear reports: steps to reproduce, logs, screenshots, version and environment details.

Що пропонуємо

Talented team. Collaborate with some of the brightest engineers and defense experts in the Netherlands.
Scale-up momentum. Join at a pivotal growth stage where you can help shape both the product and the company.
Hands-on testing. See your work in action through regular real-world field testing.
Meaningful impact. Contribute to mission-critical technology that directly improves safety and effectiveness in defense operations.
Innovation at the core. Tackle complex engineering challenges and push the boundaries of autonomy in defense.

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