Technical Support Engineer
- Джерело:
- djinni.co
Що робити
- Receive and respond to customer requests in a clear, professional manner
- Reproduce reported bugs manually to confirm they're real (vs. a misunderstanding) before escalating
- Create well-structured tickets with steps to reproduce, expected vs. actual behavior, severity, screenshots, and relevant context so developers can pick them up efficiently
Що очікуємо
- Around 1 year of experience in a similar role (technical support, QA, or customer-facing engineering)
- Strong verbal and written English — clear, precise, and audience-aware (B2 and above)
- Technical degree (Computer Science, Engineering, or related)
- Ability to write structured bug reports and support tickets
- Analytical mindset: able to isolate problems, spot patterns, and document findings
Що пропонуємо
- Comfortable reading and interpreting code (understanding logic and spotting where failures might originate — not writing production code)
- Familiarity with REST APIs and log analysis (reading responses, identifying error codes, tracing request flows)
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