Technical Advisor / L2 Technical Support Engineer
Revenue Grid, за кордоном
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Provide L2 technical support for the SAP C4C SSI for Groupware product line, including Outlook Add-In, background Server Sync, and Admin UI.
- Process tickets escalated from L1 and partner support teams: reproduce issues, determine their scope (single user, tenant-wide, or cross-tenant), and drive investigations to root cause.
- Analyze browser-side evidence for interactive issues, including HAR traces, browser console output, request/response payloads, and HTTP status codes.
- Investigate background synchronization issues by analyzing sync job logs and sync dumps and tracing items through the synchronization flow.
- Troubleshoot mailbox authentication and provisioning scenarios, including delegated/user-level and application-only access, Microsoft Graph and legacy EWS, OAuth consent, admin approval, 401/403 errors, and auto-provisioning failures.
Що очікуємо
- 5+ years of experience in technical support within a software product company.
- Excellent spoken and written English for daily communication with international partner teams and enterprise customers.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to work from evidence to root cause rather than
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