Technical Writer

Що робити

Develop and maintain user documentation, including user/admin guides, module instructions, FAQs, and Zendesk knowledge base articles.
Prepare release notes for each 4-week release cycle based on Product and Development materials; participate in Release Readiness Reviews to ensure documentation is release-ready.
Develop and maintain technical documentation, including Integration API documentation, integration specifications (Axioma DB, Power BI Embedded), and Custom Objects configuration guides.
Document internal processes and procedures, including L0–L3 incident management, release processes, and onboarding materials, in collaboration with Product and Platform teams.
Localize and adapt documentation for Ukrainian, Russian, English, and Portuguese markets, coordinating with translators when needed.

Proven experience as a Technical Writer, preferably in a cloud software, SaaS, or technology environment.
Excellent written and verbal communication skills with a strong command of English.
Ability to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation.
Experience creating different types of technical and user-facing documentation, including user guides, API documentation, release notes, FAQs, and knowledge base articles.
Experience working with documentation and collaboration tools such as Zendesk, Confluence, Jira, and Microsoft Office Suite.