The role is based in the Kyiv region, and we will expect you to be in the office 3-4 days per week. So, no full remote is possible. We have a shuttle service from the nearest metro station.
Role has 2 shifts that employee can choose upon preferences: 9:00-18:00 or 14:00-23:00 (late shifts could be done from home).
We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency.
What is your Day to Day Mission:
Provide user support through inbound chats and calls
Identify client issues, record cases in the CRM system
Analyze user problems and find solutions
Communicate with other company departments to resolve user issues and generate reports for relevant departments
Prepare accompanying documents for receiving and issuing UAVs and components from repair
Prepare reports and communicate with the manufacturer regarding incident
What you bring to the team:
High proficiency in English. German and other languages will be beneficial
Responsibility, organizational skills, and excellent communication skills.
Experience in online chat/technical support (preferred).
Ability to construct clear and concise sentences quickly without losing the quality of correspondence.
Why Quantum-Systems:
We Stand with Ukraine!
We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
We are industry pioneers who are ambitious, bold, and visionary.
We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
We promise to be your runway for individual and professional growth.
