Support Manager iGaming
- Джерело:
- djinni.co
Що робити
- Handle customer inquiries via chat, email, and ticketing systems.
- Resolve account, payment, bonus, and gameplay‑related issues within SLA.
- Escalate technical or product‑related cases to relevant teams.
- Track and document bugs, feature requests, and user feedback.
- Maintain high customer satisfaction scores (CSAT, NPS).
Що очікуємо
- 2+ years of experience in customer support, ideally in iGaming, FinTech, or SaaS.
- Strong communication skills and ability to work under pressure.
- English proficiency at B2+ level (mandatory); additional languages are a plus.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).
- Understanding of iGaming products and user experience.
Що пропонуємо
- Work in an international Tier‑1 iGaming environment.
- Remote work format with flexible schedule.
- Opportunities for professional growth and skill development.
- Collaborative, multicultural team atmosphere.
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