Support Engineer
Automat-it
- Місто:
- Львів
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Respond to incidents according to playbooks
- Provide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction)
- Monitor and troubleshoot network, infrastructure, and application issues
- Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
- Maintain and document monitoring solutions
Що очікуємо
- At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
- Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
- Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
- Confident Linux OS knowledge
- Network troubleshooting and configuration
Схожі вакансії
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