Senior Support Engineer

Що робити

• 🔹 Investigate and resolve support cases involving the client's SaaS platform, including secret access, authentication issues, certificate workflows, and remote access;
• 🔹 Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools;
• 🔹 Analyze logs and platform behavior to isolate root causes and deliver actionable solutions;
• 🔹 Support customers with secure configuration and best practices;
• 🔹 Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs;