Senior Production Support Engineer (3 PM — 12 AM EET), Temporary Contract Position
Pindrop, $3200–4500, Ukraine
- Формат:
- повний remote
- Рівень:
- senior
- Джерело:
- jobs.dou.ua
Що робити
- Own the resolution of complex production issues and lead incident response for critical (Sev1) events
- Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support
- Perform root cause analysis, implement long-term fixes, and improve system reliability
- Act as a subject matter expert (SME) for Pindrop’s platform, including APIs, integrations, and customer environments
- Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements
Що очікуємо
- 7+ years of experience in a similar role or strong foundational experience in production support
- Prior experience in a customer-facing technical role, including direct communication with external customers
- Strong understanding of RESTful APIs and tools used to interact with them
- Advanced English is required, with excellent written and verbal communication skills
- Experience with cloud platforms such as AWS, GCP, or similar
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