Senior Product Manager (Post-Purchase Patient Experience)

Що робити

Post-Purchase Journey Ownership: Own and optimize the patient journey after purchase, improving clarity around next steps, prescription progress, delivery status, refills, and support options.
Patient Engagement & In-App Tools: Lead improvements across product experiences such as medication tracking, appointment scheduling, referral flows, and other tools that support ongoing engagement and long-term patient value.
Product Discovery & Strategy: Define product goals, align them with business strategy, and maintain a clear roadmap focused on patient experience, retention, and operational efficiency.
Cross-functional Collaboration: Work closely with engineering, analytics, design, clinical, operations, and customer support teams to create intuitive, reliable, and scalable solutions.
Metrics & Insights: Monitor adoption, patient satisfaction, prescription fulfillment, delivery performance, retention, lifetime value, and support KPIs; use insights to guide continuous improvement.

Proven experience as a Senior Product Manager or Product Manager in health tech, telehealth, subscription products, or digital services; experience in the US medical field is a strong plus.
Strong skills in product discovery, requirement gathering, prioritization, and cross-functional execution.
Experience with automation, integrations, mobile product experiences, lifecycle journeys, and platform usability improvements.
Strong analytical mindset with experience improving retention, engagement, conversion, operational efficiency, or customer lifetime value.
Excellent communication, negotiation, and stakeholder management skills.

A chance to shape the future of telehealth.
A high-ownership role in an innovative environment with direct influence on patient experience, retention, and business impact.
Opportunities for professional growth in health tech product leadership.
Competitive salary.
Flexibility to work remotely.

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