We’re looking for an experienced Senior / Lead Business Account Manager to become the main point of contact for our B2B clients and white-label operators.
Reporting line: Directly reports to the CEO. Preferred location: Cyprus (Limassol), though we’re open to outstanding remote candidates as well.
You’ll manage day-to-day communication with clients, coordinate requests across internal teams, resolve operational issues, and help build strong long-term partnerships.
What you’ll do:
Manage relationships with assigned B2B clients and white-label operators.
Act as the main communication bridge between clients and internal teams: Product, Development, Support/KYC, Legal & Compliance, Payments, CRM, BI, and Finance.
Coordinate client requests, escalations, integrations, launches, and operational changes.
Conduct regular status meetings and business reviews.
Translate complex operational and technical information into clear business communication.
Analyze account performance, identify risks and growth opportunities.
Support upsell, cross-sell, client retention, and long-term account development.
Track client requests and projects from initiation through successful delivery.
What we’re looking for:
3+ years of experience in Account Management, Customer Success, Partner Management, or a similar client-facing role.
Experience in iGaming is a must.
Experience with B2B platforms, SaaS, or white-label solutions is a strong advantage.
Background with companies such as SoftSwiss, Pragmatic Solutions, EveryMatrix, Altenar, or similar providers would be a plus.
Strong communication, negotiation, stakeholder management, and presentation skills.
Analytical mindset and ability to work with reports and business metrics.
Strong organizational and project coordination skills.
Ability to manage multiple clients and priorities simultaneously.
Fluent English
Success Criteria
In this role, success means:
Clients view you as their trusted partner and primary contact.
Internal teams receive clear, structured, and actionable requests.
Information from multiple departments is consolidated into meaningful updates for clients.
Issues are resolved efficiently through effective cross-functional coordination.
Client satisfaction, retention, and account growth targets are consistently achieved.
If you’re an experienced iGaming Account Manager who enjoys building long-term client relationships and driving business success, we’d love to hear from you!
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