Senior ITSM Consultant with German
- Рівень:
- senior
- Джерело:
- djinni.co
Що очікуємо
- Minimum 5 years of proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking
- In-depth understanding of the ITIL framework and the practical application of its process landscape
- Demonstrated experience in IT process management, including continuous improvement and optimization initiatives
- Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience
- Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management
Що пропонуємо
- Knowledge of common ITSM tools (e.g., ServiceNow, Jira Service Management, HP Service Manager, or similar)
- Basic technical understanding of IT infrastructures (client/server, network, virtualisation, cloud services)
- ITIL certification (at least Foundation, ideally Managing Professional/Practice Manager)
- Project management certification (IPMA, Prince2, or similar)
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