Senior D365 Platform, Integration & Security Administrator is responsible for ensuring the secure, stable, and controlled operation of the global Microsoft Dynamics 365 platform and Azure integration services. The role encompasses lifecycle administration of D365 Finance & Operations, D365 Customer Engagement, and Azure Integration Services, including release and environment management, performance monitoring, security role management, and access control. The position also involves implementing automation and artificial intelligence technologies to improve operational efficiency and ensure the reliable operation of enterprise systems.
Key Accountabilities
D365 application lifecycle and environment administration
Administer the lifecycle of D365 Finance & Operations and D365 Customer Engagement solutions across development, test, accept and production environments.
Maintain the release calendar; coordinate release readiness, deployment, validation, rollback and post-release review with IT applications leads, business owners, development teams and external partners.
Operate and improve ALM processes using Azure DevOps, Dynamics 365 Lifecycle Services and Power Platform pipelines, including version control, build and deployment traceability.
Plan environment refreshes, sandbox usage, platform updates and Microsoft release-wave assessments; maintain environment inventories, dependencies and operational runbooks.
Ensure that business content is approved by the accountable product or process owner while the technical release process remains controlled by the platform team.
Azure Integration Services lifecycle and operations
Administer the release lifecycle of integration components supporting D365, including Azure Logic Apps, Service Bus, API Management, Azure Functions, Event Grid, Storage and related integration resources.
Coordinate integration releases with D365 application releases and maintain automated CI/CD pipelines, environment-specific configuration, deployment approvals and rollback arrangements.
Monitor failed messages, queues, APIs, workflows, processing latency, throughput, availability and end-to-end transaction flows; establish actionable alerts and operational dashboards.
Lead or coordinate incident triage, replay/reprocessing, root-cause analysis and problem management for recurring integration failures.
Maintain interface catalogues, support ownership, dependencies, certificates, secrets, service principals, API versions and technical runbooks.
Monitor Azure consumption and identify opportunities to improve reliability, supportability and cost efficiency.
Security, roles and access governance
Design, create, test, document and maintain D365 F&O and D365 CE security roles, duties, privileges, teams and business-unit access models.
Administer joiner, mover and leaver provisioning; assign and remove access through approved workflows and Microsoft Entra ID groups wherever applicable.
Support periodic access reviews, audit evidence and remediation of security findings.
Administer privileged access in line with organisational policy, including eligible and time-bound access through Microsoft Entra Privileged Identity Management where applicable.
Manage service accounts, application registrations, certificates, secrets and integration identities in collaboration with Cybersecurity and Azure platform teams.
Maintain clear ownership and documentation for roles, approvals, exceptions and emergency access.
License provisioning and optimization
Administer the end-to-end allocation, modification and removal of Dynamics 365, Power Platform and related Microsoft cloud licenses through approved joiner, mover and leaver processes.
Translate role and business requirements into appropriate license types and service plans, applying least-privilege and minimum-necessary licensing principles.
Monitor license assignments, utilization, capacity and entitlement consumption; identify inactive, duplicate, over-prov
