Hi!
Novoplex is an iGaming holding company with three in-house products in international markets and a performance agency. Behind it is a team of 140+ professionals united by shared goals and ambitions.
We’re building up our player reactivation direction and looking for a Sales (Reactivation) manager to win back churned and dormant players across our brands and be responsible for turning them into active, depositing customers again.
What you’ll do:
win back churned and dormant players through calls, emails, messengers and SMS, working with CRM tasks and a database you segment and prioritize by potential;
analyze player profiles and churn reasons to prepare individual win-back offers within the bonus policy, in coordination with the CRM team and Team Lead;
develop and improve reactivation scripts and objection handling;
prevent re-churn by staying in touch with reactivated players after their comeback deposits and handing them over to the retention team;
upsell and cross-sell new games and verticals, moving players into higher segments;
track key metrics (contact rate, reactivation rate, redeposit conversion and NGR) and keep CRM data accurate;
collaborate with the CS, VIP, CRM and RFPD teams.
You’ll be a great fit if you:
have 1+ year of experience in iGaming;
speak English at a B2+ level;
know RTP, volatility, wager mechanics, GGR, NGR and bonus ratio, and how they impact profitability;
know how to handle win-back objections related to bonuses, losses, withdrawals and trust issues;
know how to analyze player data: deposit patterns, churn reasons, LTV and bet behavior;
know how to analyze bonus metrics and choose the most suitable offers for players;
have experience in upselling and cross-selling;
are confident with Excel / Google Sheets.
What we offer:
remote work — a fixed schedule from 8:00 to 17:00 with a one-hour lunch break;
20 working days of paid vacation plus public holidays off;
7 sick days without a doctor’s note and unlimited sick leave with one;
extra days off — for your birthday and important personal occasions;
growth — regular performance reviews, personal development plans and compensation for professional training;
career mobility — the opportunity to move into new roles and grow across different areas of the company;
health care — partial coverage of medical insurance;
blackout support — coworking space reimbursement and power banks;
spoken English — practice with native speakers on ENGin.
From candidate to teammate in a few steps:
HR Interview → Technical Interview → Reference Check → Job Offer.
If you feel we’re a good match, apply and let’s rock it 🤘 We’re looking forward to your CV! If it’s a fit for the role, we’ll get back to you within 5 business days.
