We are looking for a proactive and results-driven VIP Sales Manager to join our growing VIP Team. In this role, you will build long-term relationships with VIP players, increase player engagement, drive deposit activity, and deliver a highly personalized gaming experience. You will work directly with high-value customers, preparing tailored offers, identifying growth opportunities, and helping players receive the best possible service. Success in this role depends on excellent communication skills, a customer-first mindset, and the ability to recognize opportunities to increase player value while maintaining responsible gaming standards.
Must have
Excellent written and spoken English (B2–C1+).
Previous experience in Sales, VIP Management, Customer Success or Account Management.
Strong communication and negotiation skills.
Ability to build long-term customer relationships.
Sales-oriented mindset with a focus on achieving KPIs.
Comfortable working with CRM systems and internal communication tools.
Strong organizational and time-management skills.
Ability to work independently and prioritize tasks effectively.
Positive attitude and proactive approach.
What will you do
Build and maintain long-term relationships with VIP players.
Contact players via phone, WhatsApp, email and other approved communication channels.
Increase player activity and deposit frequency through personalized communication.
Reactivate inactive VIP players.
Prepare personalized bonus offers based on player behavior and preferences.
Identify high-potential players and maximize their lifetime value.
Monitor player activity and proactively engage with valuable customers.
Collect player profiling information to improve personalization.
Work closely with the VIP Team Lead regarding bonus approvals and player strategy.
Maintain accurate CRM records and daily reports.
Ensure all communication follows Responsible Gaming policies and internal procedures.
Deliver exceptional customer service while achieving individual KPIs.
Good to have
Experience in the iGaming industry.
Previous VIP Account Manager experience.
Sales or Retention background.
Knowledge of CRM systems.
Experience working with Canadian, Australian or European markets.
Experience with phone sales or outbound communication.
Understanding of Responsible Gaming principles.
Working conditions
Fully remote position.
Competitive fixed salary + attractive performance-based bonus system.
KPI-driven monthly bonus with uncapped earning potential.
Opportunity to grow within the VIP department.
Training and ongoing professional development.
Friendly international team.
Paid vacation and days off according to company policy.
Modern working environment with clear processes and support from Team Leads.
What Success Looks Like
During your first months you will be expected to:
Build strong relationships with your VIP portfolio.
Achieve and exceed individual KPIs.
Increase player retention and reactivation rates.
Maintain high-quality communication with every player.
Consistently contribute to deposit growth while following Responsible Gaming principles.
Keep player profiles accurate and up to date.
