Retention manager

Що робити

Developing retention strategies for European markets, deep database segmentation, and launching win-back mechanics to prevent churn and stimulate repeat shipments;
Managing a multi-channel CRM calendar (email, push, SMS, in-app), setting up automated trigger lifecycles (from onboarding to reactivation), and conducting regular A/B tests;
Full ownership of the loyalty program (strategy, mechanics, gamification, referral schemes), analyzing redemption rates, and controlling overall unit economics;
Attracting and onboarding new partners into the loyalty program ecosystem, negotiating terms, aligning commercial conditions, and launching joint cross-promotional campaigns;
Monitoring key metrics (Retention, Churn, LTV), measuring incremental effect (incremental revenue/shipments) using control groups, and drafting technical requirements for IT and the mobile app;

We are currently looking for a Retention manager.
You are our candidate if:
Have 4−6 years of successful experience in retention, CRM, loyalty, or lifecycle marketing;
Experience in e-commerce, service-based businesses, fintech, telecom, or delivery sectors will be a strong advantage;
Possess hands-on experience in building deep customer database segmentations and launching automated CRM scenarios (prior experience with Yespo, Infobip, or similar CDP/CRM platforms is a must);

Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips;
We provide medical and life insurance for our employees;
We provide equipment for comfortable and efficient work;
Work where you feel comfortable — hybrid or fully remote;
With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot