Retailer Support Representative
- Джерело:
- djinni.co
Що робити
- Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.
- First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
- Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
- Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
- Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
Що очікуємо
- 1+ year of experience in customer support, help desk, or technical troubleshooting roles
- Familiarity with kiosk systems, POS hardware, or retail environments preferred
- Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP)
- Ability to manage multiple cases at once while staying organized and responsive
- Excellent communication skills — able to clearly explain solutions to both technical and non-technical users
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