We are looking for a detail-oriented, analytical, and proactive Quality Control Specialist to join our B2B Operational Support team.
In this role, you will be responsible for evaluating the quality of our support team’s work, identifying areas for improvement, and helping develop internal standards and employee training programs.
For us, Quality Control is not just about finding mistakes. It’s about understanding their root causes, preventing recurring issues, and making processes more efficient.
We’re looking for someone who enjoys working with data, pays attention to details, and is eager to learn, improve processes, and share knowledge.
What You’ll Do
Monitor and evaluate the quality of B2B Operational Support specialists’ work, ensuring compliance with internal standards.
Analyze errors, identify recurring issues and their root causes, and suggest improvements.
Track quality KPIs, prepare reports, and provide constructive feedback to team members.
Develop and update internal guidelines, checklists, and quality standards.
Create training materials, presentations, and onboarding programs for new and existing employees.
Support employee training, knowledge assessments, and continuous process improvement.
What We’re Looking For
Strong analytical and critical thinking skills with excellent attention to detail.
Confident knowledge of Google Sheets / Excel (formulas, filters, pivot tables).
Basic understanding of Quality Control principles and process evaluation.
Ability to analyze large amounts of information, identify patterns, and prepare structured reports.
Strong communication skills and the ability to provide constructive feedback.
Good organizational skills, independence, and a proactive approach.
English — B2 (Intermediate) or higher.
Nice to Have
Experience in Quality Control, Quality Assurance, Operations, or Learning & Development.
Experience with Jira, Confluence, Notion, or similar tools.
Experience creating training materials, knowledge bases, or onboarding programs.
Familiarity with AI tools (ChatGPT, Claude, etc.) for analysis, documentation, or process automation.
Experience in IT, FinTech, Payments, or B2B Support.
What We Offer
⏰ Convenient Working Hours
We don’t keep an eye on our employees with a stopwatch — only flexible terms of cooperation and a comfortable work schedule.
🧑💻 Work from a Comfortable Office
We have a comfortable office where you can meet with colleagues in a spacious kitchen and work in a cozy lounge area.
☝️ Stability
We have adapted to wartime conditions, continued developing our business, and expanded into new markets. We pay salaries in full and on time. Since the beginning of the full-scale war, not a single employee has lost their job, including those defending Ukraine on the front lines.
🏝 Paid Holidays and Sick Leave
Every employee receives 24 days of paid annual leave, which can be taken at a convenient time with prior agreement from the team. We don’t require medical certificates or impose strict limits on sick days.
💻 Equipment of Your Choice
Choose the equipment that works best for you — macOS or Windows. We provide equipment based on your preferences and job requirements.
🎁 We Celebrate Important Moments
We celebrate birthdays, work anniversaries, and important life events together, even when our colleagues are working from different locations.
Ready to grow your career, improve processes, and make a real impact on team performance? Send us your CV! 🚀
